Many airlines digitized all flight paperwork for its cabin crew with Lydia
To improve the quality of the cabin services further, the companies initiated the new Digital
Cabin Management System project and selected Lydia.
The system saves flight attendants considerable time and also saves the airline nearly a half
tonne of paper every month, doing the digitalization project a successful ecological initiative.
The new system has been designed to help cabin crew work more efficiently by providing a
central reporting facility and also gives real-time access to important data. Flight attendants
are using Apple / Android devices to file all necessary notifications to Airlines headquarters,
including managing orders/refunds for necessary catering, checking the aircraft passenger
figures, digital cabin crew manuals and forms, and all requests for digital documents for
team members. Also, Cabin Crew can see all check-in figures/details on the same
application.
Before, during, and after flights, senior cabin attendants are responsible for a wealth of
administrative tasks that are vital for the smooth running of cabin services, including keeping
note of stock levels of critical items, filing various types of flight reports, completing orders
for supplies, and filing paperwork to ensure suitable staffing levels.
Before the implementation of the Digital Cabin Management System, all these functions
were completed on paper records, which were then sent to Airline control centers and
entered manually into a computer system. The paper-based system made it difficult to
address important issues in good time and made central monitoring tasks very complicated.
In addition, many important tasks, such as determining how much catering to load onto
aircraft or reporting malfunctions were all conducted using a manual system that often
caused unnecessary delays. It was apparent that there was a need for a central platform to
manage these operations more efficiently.
All the tasks that were previously performed on paper have now been carried over to the
digital platform and the data provided by attendants can now be monitored instantly on the
airline’s IT systems.
Integrations
One of the key benefits of the project is that Digital Cabin Management System (digital
cabin crew) has integrated disparate applications developed by different aviation industry
manufacturers, thus enabling a flow of real-time information. Thanks to the application,
which was specially developed with Airlines’ needs in mind, it is now possible to view and
share all documents digitally, as well as to obtain detailed and up-to-date reports.
In addition, the server-side digital cabin management application, to which all mobile
devices are connected, has been developed by Lydia’s experienced software team.
Boosting efficiency and service quality
Thanks to the digital cabin crew system, many airlines now use an environmentally
friendly approach and can obtain cabin data much more quickly and efficiently. By
eliminating the inefficient paperwork, flight attendants have been freed to concentrate on
improving the quality of service offered to passengers since their operational workload
has been significantly reduced. In addition, the Cabin Management System (CMS) has
also eliminated data loss, misplaced documents, and delays caused by the inefficiency of
the old manual approach, thus bringing about a much quicker and more reliable flow of
information.
Main Modules
o Different languages announcements support
o Integration with Airline DCS (Seat Map, Figures, Special Pax)
o Integration with Airlines CRM (Special Pax Status, Birthday reminder, etc.)
o Document Management (CCM and other manuals)
o Forms (Rise Report, Confidential Safety, technical report, etc.)
o Catering Management (Load Meals etc)
o Taxi Ordering
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